FAQ - Tiger Card in Apple Wallet

Tiger Card in Apple Wallet is an initiative of the Tiger Card office whereby your iPhone and Apple Watch can take on the functionality of your Tiger Card. Anywhere you can swipe a card, you will be able to use your iPhone or Apple Watch.
  1. iPhone SE, iPhone 6s, iPhone 6s Plus or later running the latest version of iOS
  2. Apple Watch Series 1 or later running the latest version of watchOS
  3. Apple ID signed into iCloud
  4. Atrium Campus Connect App
  5. The solution used by your school card office to confirm identity and generate secure passwords
  1. Upload Your Photo Online
  2. Download, install, and configure the Atrium Campus Connect App.
  3. Download for iPhone
  4. Download for Android
  5. Open the Atrium Campus Connect App and insert your Mason email address to confirm your organization
  6. Log in to the Atrium Campus Connect app
  7. Follow the prompts to activate your Mobile ID
  8. Once you have successfully activated your Mobile ID, go to Settings located on the bottom right of the app, select Biometrics, and toggle the button to the right to enable Face ID/Touch ID.
  9. Go back to the app Settings and select Credentials. Tap Add to Apple Wallet or Apple Watch to add a pass to the Apple Wallet. Once it's activated, the tab will show the status "Active" in green.
Contact the Tiger Card office at 434-223-6373 or email idcard@hsc.edu. Business hours are Monday - Friday 8:30 A.M. to 5 P.M..
The Series # for your Apple Watch can be found on the back of the Watch. Note: Series 0 Apple Watch is not eligible for this program.
Instructions to verify and/or update your Apple Watch can be found at support.apple.com/en-us/HT204641.
You can use your student ID card on up to two devices (one iPhone and one Apple Watch) that are signed into iCloud with the same Apple ID.
Information can be found at https://support.apple.com/apple-id or https:// support.apple.com/icloud
Instructions can be found at https://support.apple.com/en-us/HT201355
  1. You should use Find My iPhone to suspend or deactivate your Tiger Card in Apple Wallet. Instructions are available at support.apple.com/en-us/HT201472.
  2. Contact the Tiger Card office at 434-223-6373 during business hours to notify us to deactivate the card.
  3. You can reactivate a found device that was suspended via iCloud.com or contact the Tiger Card Office if deactivated by the Tiger Card Office.
  1. You should first remove your pass from your old device in the Apple Wallet app
  2. Once your old pass is removed, you can add your pass to the new device by using the Atrium Campus Connect App
When using Express Mode (iPhone 6s or later), your Tiger Card will not be displayed with other cards in Apple Wallet for security reasons.
If you are using Express Mode, you do not have to do anything. If you are not using Express Mode, you will have to authenticate each time you access your phone. This is a user security preference. Note: Express Mode is turned on by default.
On iPhone XS, XS Max, XR, and more recent Express Mode with power reserve is available for up to five hours after the device's battery needs to be charged.
Yes, Tiger Card in Apple Wallet can be used even if iPhone or Apple Watch does not have network connectivity. If you experience difficulties, contact the Tiger Card Office at idcard@hsc.edu or call 434-223-6373.
There is no cost to use your student ID card in Apple Wallet.
Yes, an approved photo is required for eligibility.
Faculty, staff, and students are eligible as long as they meet all device and software requirements.
Your other device will continue to work; however, you should mark the missing device as lost on icloud.com until it is found.
The same way you have always used your plastic card -- simply tap the reader with your phone instead of your card.
Yes, you can use your Tiger Card in Apple Wallet at off campus merchants where your Tiger Card is accepted.
Contact the Tiger Card Office at 434-223-6373 or email idcard@hsc.edu. Business hours are Monday-Friday from 8:30 A.M. to 5 P.M..